Obligations & Rights

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NCDMB Obligations & Rights

PERFORMANCE TARGETS/OBLIGATIONS TO STAKEHOLDERS

 We commit to the following obligation toward our stakeholder, that is

  • Clear explanation of Nigerian Content requirements and processes.
  • Prompt feedback and polite reply to all inquiries about Nigerian Content issues in the oil and gas industry.
  • Fair, efficient and transparent services to all operators, service providers and other stakeholders.
  • Consistency and equal treatment in the implementation and enforcement of Nigerian content Regime.
  • Honest assessment of Nigerian Content Performances by operators and service companies.
  • Honest and objective evaluation of Nigerian Content Levels and weight in bids submitted.
  • Open and transparent access to relevant information about NCDMB operations, processes, Laws, Regulations and Guidelines.
  •  Timely feedback with reasons for decisions taken by the Board.
  • Timely investigation and feedback to reported acts of service failure.
  • Cordial and warm relationship.

CUSTOMERS / STAKEHOLDERS OBLIGATIONS

In order to serve our customers/ stakeholders effectively and efficiently, NCDMB expects the following from stakeholders

  • To treat staff with courtesy.
  • Report service failures through designated offices/officers
  • Observe and follow prescribe procedures.
  • Submit required reports within stipulated time and in the prescribed form.
  • Seek clarification and help when in doubt.
  • To deal only with staff of the Board and to follow official channel, not agent or touts seeking required approvals.
  • Attend scheduled meetings punctually.
  • Respond promptly to all request from the Board and provide accurate information in reports submitted to the Board.
  • Comply with all operational Guidelines, Regulations and Directive of the NCDMB in addition to the provisions of the NOGICD Act.
  • To file complaints or service improvement suggestions in the required manners through designated medium and officers of the Board as shown in this Charter and NCDMB SERVICOM Frontlines.
  • Promptly remit Nigerian Content Development levy required for every project, operation, activity or transaction in the upstream sector of Nigerian oil and gas sector.

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