NCDMB Obligations & Rights
PERFORMANCE TARGETS/OBLIGATIONS TO STAKEHOLDERS
We commit to the following obligation toward our stakeholder, that is
- Clear explanation of Nigerian Content requirements and processes.
- Prompt feedback and polite reply to all inquiries about Nigerian Content issues in the oil and gas industry.
- Fair, efficient and transparent services to all operators, service providers and other stakeholders.
- Consistency and equal treatment in the implementation and enforcement of Nigerian content Regime.
- Honest assessment of Nigerian Content Performances by operators and service companies.
- Honest and objective evaluation of Nigerian Content Levels and weight in bids submitted.
- Open and transparent access to relevant information about NCDMB operations, processes, Laws, Regulations and Guidelines.
- Timely feedback with reasons for decisions taken by the Board.
- Timely investigation and feedback to reported acts of service failure.
- Cordial and warm relationship.
CUSTOMERS / STAKEHOLDERS OBLIGATIONS
In order to serve our customers/ stakeholders effectively and efficiently, NCDMB expects the following from stakeholders
- To treat staff with courtesy.
- Report service failures through designated offices/officers
- Observe and follow prescribe procedures.
- Submit required reports within stipulated time and in the prescribed form.
- Seek clarification and help when in doubt.
- To deal only with staff of the Board and to follow official channel, not agent or touts seeking required approvals.
- Attend scheduled meetings punctually.
- Respond promptly to all request from the Board and provide accurate information in reports submitted to the Board.
- Comply with all operational Guidelines, Regulations and Directive of the NCDMB in addition to the provisions of the NOGICD Act.
- To file complaints or service improvement suggestions in the required manners through designated medium and officers of the Board as shown in this Charter and NCDMB SERVICOM Frontlines.
- Promptly remit Nigerian Content Development levy required for every project, operation, activity or transaction in the upstream sector of Nigerian oil and gas sector.
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