The Nigerian Content Development and Monitoring Board (NCDMB) is striving to become the best federal agency in terms of service delivery in the nearest future, the Executive Secretary, Engr. Simbi Kesiye Wabote has said.
He spoke recently after he signed the NCDMB SERVICOM Service charter at the Board’s headquarters in Yenagoa in presence of senior official of the SERVICOM office.
He mentioned that the Board is passionate about service delivery, and this is evident in the diligent and professional way the staff discharge their statutory responsibilities to the oil and gas industry and execute all Board’s activities.
He asserted that as part of the Board’s efforts to continuously improve service delivery, it provides appropriate budgetary provision to train the staff to improve their skills and competencies.
According to him, “we want to be the number one government agency in the country, and we are working towards it. To achieve this, we are investing in our people, our service delivery and the turnaround time in everything that we do.”
Wabote mentioned that the Board signed a Service Level Agreements (SLAs) with key stakeholders in the oil and gas sector to ensure promptness and effectiveness in the delivery of its statutory responsibilities. He said: “At some point we challenged the oil and gas industry that we have a 15-day rule that anything they send to us and they do not get a response within 15 days, they should assume that it has been approved. Nobody has been able to take us to task on it because meet the SLA that we signed.”
He also hinted that the Board’s efficient service delivery contributed significantly to securing the approval for the NLNG Train 7 contract within a year as against the usual three-year contract approval cycle in time past. He assured that the Board will focus on continuous improvement of its processes and activities.
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