Two key agencies of The Presidency, the Presidential Enabling Business Environment Council (PEBEC) and Service Compact with All Nigerians (SERVICOM) on Friday attested to the operational soundness of strategies and processes of the Nigerian Content Development and Monitoring Board (NCDMB) as the agency inches towards 70 per cent local content level by 2027 as set out in its Nigerian Content 10-Year Strategic Road Map.
In the 2025 Business Facilitation Act (BFA) Performance Report released on December 2 by the PEBEC Secretariat, the NCDMB emerged as Number One with 90.6 per cent among 69 Federal Ministries, Departments, and Agencies (MDAs) in respect of transparency and efficiency. The result marked steady improvement in the performance of the Board, which has won the top slot back-to-back since 2022 when it scored 81.84 per cent.
The Report explains that “MDAs with high scores demonstrate strong alignment with statutory obligations, consistently meeting or exceeding the operational thresholds defined within the BFA compliance architecture.”
In a goodwill message at the grand finale of the 2025 Customer Service Week of the NCDMB, themed “Mission Possible,” the Director General of PEBEC, Princess Zahrah Mustapha Audu, represented by the Senior Reform Leader, High Impact Investment Workstream, Dr. Adewale Bello, commended the NCDMB for being “a model institution, for setting the bar, and for demonstrating that Nigeria’s public service can compete globally when the right values and systems are in place.”
According to her, the achievements of the NCDMB were not accidental but “the product of systems, people, leadership, and culture, a culture that insists that the Nigerian public deserves efficient service, a culture that embraces technology, transparency, and timely communication; a culture that sees customer experience as a strategic priority rather than an afterthought.”
The PEBEC boss urged the Board to sustain the momentum, deepen innovation, and continue to inspire other MDAs across the country, pledging the readiness of PEBEC for stronger collaboration with the Board to strengthen Nigeria’s business environment, support local content development, and reinforce the foundations for a more competitive national economy.
In a keynote address, the Head of Operations, SERVICOM Office at The Presidency, Mrs. Ngozi Akinbodewa, explained that “Mission Possible” is about “turning challenges into opportunities, enhancement of compliance, collaboration, etc.,” and that qualities such as determination, the drive to keep working until customers are satisfied no matter the challenge; teamwork, that is, joining efforts within operational units and interdepartmentally to achieve service goals, as well as commitment from the leadership, are key.
Mrs. Akinbodewa pointed out that 61 per cent local content level, already attained by the NCDMB, was “Mission Impossible” to certain people when the Nigerian Oil and Gas Industry Content Development (NOGICD) Act, 2010, was enacted, but that it is “Mission Possible” now after barely 15 years, and the Board has proved naysayers wrong.
She emphasised that oil-producing African countries are looking up to Nigeria to lead them and that she was convinced that “with what the NCDMB is doing, we have enough strength and capacity” to provide the desired leadership. Concluding, she noted that using fresh ideas and smart solutions to handle customer needs and other tasks guarantees best results, and that “Excellence is a journey without a finish line.”
In a presentation, “Mission Possible: Transforming Organization with Change Management, AI, Enhanced Time Management Practices to Achieve the Board’s Ten-Year Road Map,” Professor Lasisi Raimi, of the Federal University, Otuoke, stated that “As NCDMB prepares for the next decade of planning, AI can help co-create a more adaptive, data-driven and operationally efficient road map.”
He pointed out that AI could automate the knowledge and data gathering process needed to define strategic priorities, and that its tools could help position the Board “not only to complete the remaining road map tasks before 2027, but also to transition seamlessly into its next strategic cycle with stronger institutional memory.”
Earlier in a welcome address, the Executive Secretary of the NCDMB, Engr. Felix Omatsola Ogbe, said the Customer Service Week was an occasion to pause “to look at our Service Level Charter, not as a document on the wall but as our mandate.”
According to him, the NCDMB views the Charter as its “sworn oath to provide service that is timely, equitable, courteous, and anchored in integrity,” the benchmark against which the Board measures its climb towards excellence.
The NCDMB boss, who was represented by the Manager, SERVICOM, in the Board, Ms. Seleke-Ere Owoupele, charged staff to recharge their passion, noting that by their tasks and performance, they are building Nigeria’s industrial capacity, “one confident stakeholder at a time.” He assured all that “The mission [attainment of 70 per cent Nigerian Content level by 2027] is indeed possible,” and that the dedication of staff is the catalyst and their professionalism is the standard.
In a vote of thanks, the General Manager, Midstream Monitoring in NCDMB, Ms. Tassala Tersugh, said it was a rewarding day at the NCDMB, having the presence of key officials of PEBEC and SERVICOM. “They continue to show us how to do things better,” she noted, adding that the Board hoped to continue to work closely with the two bodies.
She also expressed appreciation to staff of the NCDMB for their immense contributions to achievement of corporate goals and success of the Board.
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