NCDMB Complaints Policy
COMPLAINTS POLICY
The Nigerian Content Development and Monitoring Board (NCDMB) will implement its complaints policy according to its stipulations; and where the complainants are not satisfied with any service rendered by any internal / external stakeholders of the Board on any subject matter, the SERVICOM Unit of NCDMB will be responsible for further actions. Specifically, the policy and the procedure are designed to:
- Verify what happened and confirm the veracity of the complaint.
- Satisfy the complainant by ensuring that his/her complaints are addressed appropriately, as well as getting a feedback from the complainant on how the complaint was handled.
- Make sure that regrets are expressed, or apology communicated where appropriate.
- Consider the outcome of any investigation from the complaints in order to improve the service delivery of the Board.
- Ensure that no internal / external stakeholders of the Board are maligned with a false complaint or prejudiced by unfounded report.
The policy and the supporting procedure are made in accordance with the requirements of SERVICOM Division of the Ministry of Petroleum Resources.
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