NCDMB Obligations & Rights

Commitment, Accountability, and Fair Practice

Defining Our Responsibilities and Entitlements in Driving Local Content Compliance

PERFORMANCE TARGETS/OBLIGATIONS TO STAKEHOLDERS

We commit to the following obligation toward our stakeholder, that is

Clear explanation of Nigerian Content requirements and processes.
Prompt feedback and polite reply to all inquiries about Nigerian Content issues in the oil and gas industry.
Fair, efficient and transparent services to all operators, service providers and other stakeholders.
Consistency and equal treatment in the implementation and enforcement of Nigerian content Regime.
Honest assessment of Nigerian Content Performances by operators and service companies.
Honest and objective evaluation of Nigerian Content Levels and weight in bids submitted.
Open and transparent access to relevant information about NCDMB operations, processes, Laws, Regulations and Guidelines.
Timely feedback with reasons for decisions taken by the Board.
Timely investigation and feedback to reported acts of service failure.
Cordial and warm relationship.

CUSTOMERS / STAKEHOLDERS OBLIGATIONS

In order to serve our customers/ stakeholders effectively and efficiently, NCDMB expects the following from stakeholders

To treat staff with courtesy.
Report service failures through designated offices/officers
Observe and follow prescribe procedures.
Submit required reports within stipulated time and in the prescribed form.
Seek clarification and help when in doubt.
To deal only with staff of the Board and to follow official channel, not agent or touts seeking required approvals.
Attend scheduled meetings punctually.
Respond promptly to all request from the Board and provide accurate information in reports submitted to the Board.
Comply with all operational Guidelines, Regulations and Directive of the NCDMB in addition to the provisions of the NOGICD Act.
To file complaints or service improvement suggestions in the required manners through designated medium and officers of the Board as shown in this Charter and NCDMB SERVICOM Frontlines.
Promptly remit Nigerian Content Development levy required for every project, operation, activity or transaction in the upstream sector of Nigerian oil and gas sector.