NCDMB Complaints Policy

The Nigerian Content Development and Monitoring Board (NCDMB) will implement its complaints policy according to its stipulations; and where the complainants are not satisfied with any service rendered by any internal / external stakeholders of the Board on any subject matter, the SERVICOM Unit of NCDMB will be responsible for further actions. Specifically, the policy and the procedure are designed to:

1. Verify what happened and confirm the veracity of the complaint.
2. Satisfy the complainant by ensuring that his/her complaints are addressed appropriately, as well as getting a feedback from the complainant on how the complaint was handled.
3. Make sure that regrets are expressed, or apology communicated where appropriate.
4. Consider the outcome of any investigation from the complaints in order to improve the service delivery of the Board.
5. Ensure that no internal / external stakeholders of the Board are maligned with a false complaint or prejudiced by unfounded report.

The policy and the supporting procedure are made in accordance with the requirements of SERVICOM Division of the Ministry of Petroleum Resources.